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FAQ



May we have samples for testing?

Certainly, please inform us in which model and design you are
especially interested in.
We will send you the requested sample of our high-quality products
with a comparable design as soon as possible.
The samples themselves are free of charge only for the delivery to
non EU-countries we have to bill the freight charges.

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What kind of information do you require of our company after the
first contact?

The needed details are as follows:

- Complete company and delivery address
- Contact person
- Phone and fax numbers
- E-mail address
- VAT registration number (only for EU-countries): We need this  
   number in order to be able to bill the invoice amount "net".
   Without this number - due to German and EU laws - we have to
   bill the amount "gross" (with the German VAT 19 %).

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Is there a minimum order quantity?

Please kindly note, that we have a minimum order quantity in the
foreign business:

- without advertisement upward 100 pieces
- in silk-screen print upward 100 pieces
- in raised relief script (embossed letters) upward 200 pieces

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Which information do you require of our company to create an
individual advertisement (copy proof)?

The necessary details should contain:

- All you know yet about your desired design
- Your individual company logo (if desired)
- Unusual fonts (if desired)

Your individual logo or unusual fonts are required in a vectorized
file format (PC-format not Macintosh, .ai, .eps or .cdr).
Common brand logos e.g. "Mercedes-Star", "BMW-Emblem" etc. are
available in our company.
Surely we can handle "Bitmaps" or other file types, too, but the
vectorization of these files is additionally billed on the time and
material basis.

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How much does the license plate holder cost?

On request we will send you our offer including our general terms of
payment and delivery by e-mail or fax. All we need to know is your
desired order quantity, the model (if you know yet) and your desired
design (if you know yet).

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What are the freight costs? Can I arrange the pick up on my own?

The freight charges are depending on the appointed number of pieces
and whether you prefer overland, air or sea transport.
You can arrange the transport with your own forwarding agent,
otherwise we arrange the shipment for you on request.

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How long is the delivery time?

Depending on the desired design your order will be produced approx.
within 3 weeks (silk-screen print) respectively approx. within 4 - 5
weeks (raised script) after receipt of prepayment and signature of
your chosen copy proof.
To this period you have to add the transportation time to your
destination.

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Could we act as a reseller in our country?

Yes, we would be glad if you are interested in reselling our
products.
If you succeed in reselling we would be pleased to start a closer
business relationship with your company. You will receive further
information on request.